Refunds & Exchanges

Refund & Exchange Policy

F L Hitchman distributes via wholesalers, any faulty items need to be returned via the point of purchase, however, please contact us if you have any problems relating to our products.

If you have acquired products via our website, www.aquaroll.com, F L Hitchman only exchanges or refund items if they are faulty. If you need any more information regarding this please contact us immediately, so we can resolve your problem as quickly as possible via email support@aquaroll.com or call +44 1746 712242.

Faulty Goods

If one of our items you purchase is faulty we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

This is subject to the following conditions:

  1. You are responsible for returning the item to us.
  2. You will be responsible for the costs of return.
  3. The item must be unused (other than to the extent reasonably necessary to examine the item), in its original condition and returned with its packaging.

You will receive a full refund of the price paid less any collection charges (if applicable).