Product Support

  1. How do I know is my Mains Adaptor faces the correct way inside the Aquaroll?

    All of our Aquaroll Main Adaptors leave our factory with the float set in the correct position so it will always face down into the water when it is placed inside the Aquaroll. Our Mains Adaptors are designed so they will only screw into the side of the Aquaroll the correct amount of turns so it is facing down inside the Aquaroll.

    You should allow up to 10 seconds for the valve to shut off, however, this can work a lot quicker when the water pressure is higher. 

    A way to check that your valve is set in the correct position is to look on the top of the Mains Adaptor and there is a large recessed circle in the plastic of Mains Adaptor arm. If the recessed circle is visible on the top of your Mains Adaptor it will then work fine in your Aquaroll.

     If you need any more help or assistance please feel free to call our customer team at our factory on +44 1746 712242 or email support@aquaroll.com

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  2. How do I use my Aquaroll Filter

    Our Aquaroll Filter is very easy to use, simply follow the steps below.

    · Remove outer packaging and metal tin.

    · Place filter into Aquaroll, and fill with water.

    · Designed to be rehydrated several times.

    · Filters up to 100 litres at a time.

    · Dispose the filter at the end of each season.

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  3. How can I tell when my Aquaroll or Wastemaster was made?

    This is one of the most common questions we get asked. There are few ways to tell, but the easiest way to find this out is to look at the bottom of your Wastemaster and the side of your Aquaroll and find the date stamp. The date stamp is moulded onto our Aquaroll and Wastemasters and this states the date when your item was made in our Shropshire factory.

    The large numbers in the centre of the stamp shows the year eg: 15 would be 2015, and the outer ring of numbers shows the calendar months, and the arrow in the centre of the date points to the month it was made.

    Take a look at your Aquaroll and Wastemaster to check their date of manufacture. 

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  4. Is bubble wrap any use on an Aquaroll in winter?

    In very cold weather bubble wrap would be of little use for insulating the Aquaroll.

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  5. Do you sell insulated Aquaroll covers?

    Unfortunately we don’t offer an official insulated Aquaroll cover, however, there are other companies who sell insulated bags suitable for the Aquaroll.

    We are looking into producing our own thermal bag and pump protector for the future.

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  6. What are the three holes used for on the Wastemaster?

    The bottom hole is a result of the blow mould process and use of a blow pin. We advise that this bottom cap is always left close. When you empty your Wastemaster we suggest you loosen the top cap, allowing air entry. Open the middle cap completely to release the waste water, when doing so ensure that the middle cap is inserted into the cavity on the Wastemaster to keep it out of the way.

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  7. Do you need to use a pump with the Aquaroll?

    If you are using your Aquaroll with your Caravan or Motorhome you will need to use it in conjunction with a pump. If camping you will need to use it in conjunction with a stand and tap; you do not require the pump.

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  8. Can I buy a replacement part for the Aquaroll?

    If your Aquaroll is properly maintained you should expect at least 10 years usage, but you may need to replace components such as caps / handle etc.

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  9. There are no fitting instructions for the pump connector

    To fit the pump connector simply stand the Aquaroll upright, remove the cap and screw the pump connector into place.

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  10. Do you push or pull the Aquaroll?

    We would only recommend pulling the Aquaroll.

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